Contact Centre Agent
Our Client is a global leader in the development of Industrial Automation products and the implementation of integrated solutions for the Canadian market. Due to continued growth we are searching for select individuals to join their team of professionals.
Location - West GTA
Duties of this job include:
Provide some technical information in response to inquiries about products and services
Take accurate customer orders and prepare quotations
Handle and resolve complaints and returns
Expedite and communicate expected delivery times to customers
Offer solutions to individual customer needs
Support outside sales staff
Interact with customers to ensure high levels of customer satisfaction
Other duties and tasks as assigned
Requirements
Post secondary courses in business or technical subjects or related work experience is strongly preferred (Fluid Power – Automation – Robotics)
Experience in pneumatic automation, electrical or electronic, is an asset
Contact Centre or Customer Service experience is an asset
Proficiency with MS-Office and hands on SAP experience is an asset
Fluent verbal and written communication skills required
Salary -Commensurate with experience