Bilingual Field Service Engineer

Location - Dorval, Quebec

Our client has a great opportunity for a motivated individual to drive customer satisfaction throughout the lifecycle of infection prevention and control systems and devices, from installation to end-of-support, through remote and on-site service delivery, which will include: technical support, installation (IQ/OQ), preventative maintenance, corrective service, and other related services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide service and maintenance on electronic, electromechanical, hydraulic, pneumatic, PLC, computer, network based systems and subsystems manufactured by Company.

• Completes detailed preventative and calibration service procedures; and, utilizes service documentation and schematics to complete corrective and preventative maintenance on assigned systems and subsystems

• Completes on-site pre-installation site assessment, installation and commissioning with related testing or other quality system documentation, ie; site acceptance testing, installation qualification, operational qualification, and performance qualification.

• Manage customer service escalations for assigned territory

• Maintains proficiency in the use of test and calibration equipment

• Be available for overnight travel throughout Quebec and on occasion Eastern Canada for service, maintenance, and/or installation

• Flexible to work a variety of schedules including evenings, weekends, and holidays, and take assignments on short notice

• Provides phone and/or on-site technical and operational support for customers, sales demonstrations, and trade-shows

• Assists with quarterly regional sales and service meetings

• Manage all service parts inventory, test equipment, service tools, and other equipment

• Complete all service documentation and administrative reporting

JOB SPECIFICATIONS:

• Engineering diploma or degree from an accredited college, university, or institute (preference: mechanical, electro-mechanical, industrial mechanic, electronics, biomedical)

• Excellent electronic, electrical, and mechanical skills and knowledge

• Networking and computer related service skills and knowledge

• Excellent troubleshooting skills

• Ability to read, understand and follow Quality System documentation

• Good organizational skills

• Basic software skills required including basic proficiency with Microsoft Office Suite.

• Bilingual French and English.Excellent verbal and written communication.

Salary – Commensurate with experience

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