Customer Service Representative

Role- The Customer Service Representative’s primary responsibility is to support customers by responding to inquiries on rental equipment, as well as sales of the company products and services. Additionally, the successful candidate will support the operations and outside sales team, as well as other offices and departments.

Location – Mississauga

Responsibilities

• Intake customer inquiries for equipment rental, order status, and general questions

• Develop and issue quotes for our products and services

• Review customer orders to confirm that equipment, accessories, consumables, quantities, price and any special contract instructions are understood

• Assist in branch sales and marketing efforts through outgoing phone calls and emails

• Communicate customer Order Confirmations and following up upon delivery

• Update company’s database with details and Call-Off information

• Assist in scheduling delivery and pick-up of orders

• Help provide solutions when customers have issues

• Maintaining contract files and customer correspondence

• Record & investigate customer inquiries

• Promote a positive Health and Safety attitude / workplace

• Have a basic understanding of company equipment and how it’s used

• Assist in locating equipment and shipping logistics

Skills;

• Excellent Communication Skills- Written, Verbal, Interpersonal, and Phone

• Ability to think analytically, with focus on problem troubleshooting

• A flexible and strong team player that can work in a fast paced environment

• Microsoft Office proficient

Education/Experience

• 2 years of Customer Service Experience, preferably in the environmental/safety or rental field

Salary – Commensurate with experience (plus annual performance bonus)